Tips for handling end-user blunders with finesse
Bill Detwiler published a great post on TechRepublic last week on this topic. And since I’m exceptionally busy right now (I’m working full time, in school full time, writing an article on rural e-commerce, have a wife and a 7-month-old, and am trying to learn golf), these last few posts have been referrals to other blogs that catch my eye. They can usually say it better than I can anyhow. =)
So here’s a link to the post, and a preview too: “If you spend any time in IT, odds are you’re going to run across a few shocking examples of computer mistreatment. End users, even well-intentioned ones, can do some pretty wacky things when trying to “fix” their computers. …”
“Successfully handling end-user bloopers requires technical know-how, finesse, and above all professionalism. It’s also a key quality for IT support leaders. … Regardless of the environment you’re operating in, the following 10 tips can help you turn your next customer mistake into a positive experience.”
It’s a great post for any IT pro - have a look.
Tags: Bill Detwiler, business, computer, computers, Help Desk, information technology, IT, support, tech, technology, TechRepublic
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May 1, 2008 at 1:29 pm
Ben, thanks for your comments. I like your scope of material that you publish.
Thanks.