One of the things you need to know about IT work
So, if you read my seven-part series this April titled “So You Wanna Break Into IT,” you read about some of the things I appreciate (or things I felt you need to know) about IT work. Today was a good example of oddities of the IT world.
My job is primarily as a desktop support technician. I’m an onsite one-man Help Desk, handling tiers 1 and 2 on our desktop issues virtually singlehandedly. And the crazy thing about that is – when nothing is broken, I have very little to do. In fact, today nothing broke. I had some other projects to work on for some of the day, but my supervisor’s rule is that when you don’t have issues to take care of, you are free to do what you want. What a great boss. But the catch is that just because I wasn’t busy during the DAY doesn’t mean I wasn’t busy all evening.
My job description tells me I am responsible for moving PC equipment. What wasn’t in that description is moving everything else that users have at their desks (but I end up doing that anyway). As a result of a recent reorg, we are moving most of our 100 users this week. And I’m not complaining – the OT pay is great around the holiday season. But I (along with our network administrator and our maintenance technician) are spending most of our evenings this week moving stuff and testing PCs to see if they will connect to network resources properly after being moved.
So I don’t mind that much – as I said above, the pay is outstanding. But I just find it ironic that I spent most of my day not busy (although it was important that I be there just in case something went wrong), and spent my whole evening working hard. Such is the life of IT staff from time to time. One of the uniquenessses of the field.
Any strange things about IT work you want to share? Leave me a comment. Or if you want, send it to me over email – bfpower at g m a i l dotcom and I will consider “syndicating” it on the blog. Just put something eye-catching and non-spammy in the subject line.