In the end, IT support…
…is all about the business. We exist to enable business. It’s pretty easy to get off course on that.
There are other segments of IT that deal in large ways with process change, compliance, and executive planning. They guide the business in some ways, and we support folks should have some feedback to them, letting them know where processes are hitting walls so they can do their jobs. But in the end, keeping a “serving” mindset is just another part of our job description.
I’m curious for insight you readers may have. Let’s hear your thoughts.